Refund Policy

Effective Date: [22/04/2026]
Website: https://thewellnessdigitalhub.com

1. Overview

At The Wellness Digital Hub, we sell digital products such as ebooks, planners, and guides that are delivered instantly after purchase.

Due to the intangible and non-returnable nature of digital products, all sales are considered final and non-refundable.

However, we offer a limited 48-hour conditional refund policy only in specific technical cases, as described below.

2. 48-Hour Conditional Refund Eligibility

You may request a refund within 48 hours of purchase only if you experience genuine technical issues such as:

• Corrupted or unreadable file
• Incorrect product delivered
• Broken or invalid download link
• Unable to access or download the product despite multiple attempts

Refund requests made after 48 hours will not be considered.

3. Mandatory Resolution Process

Before approving any refund, we will make reasonable efforts to resolve your issue, including:

• Sending a fresh download link
• Providing a corrected or updated file
• Assisting you with step-by-step access support

If your issue is successfully resolved, no refund will be issued.

4. How to Request a Refund

To request a refund, you must email us within 48 hours at:

📧 thewellnesslifestylerx.999@gmail.com

Please include:

• Full Name
• Email used during purchase
• Proof of payment (transaction ID/receipt)
• Clear explanation of the issue
• Screenshot or screen recording (if possible)

Incomplete requests may not be processed.

5. Transaction Fees & Deductions

If a refund is approved:

• Payment gateway charges, transaction fees, and processing fees are non-refundable
• The refunded amount will be after deducting applicable payment processing charges
• Any currency conversion or bank charges (if applicable) will not be refunded

This is because these fees are charged by third-party payment providers and are not controlled by us.

6. Non-Refundable Situations

Refunds will NOT be provided under the following circumstances:

• You changed your mind after purchase
• You no longer need the product
• You expected different results or outcomes
• You did not achieve desired results (health, skin, hair, etc.)
• You failed to read the product description properly
• You purchased by mistake
• You do not have the required device/software to open the file
• You lack technical knowledge to use the product
• You delayed downloading the product
• You lost or deleted the file after downloading
• You shared the product with others
• You are requesting a refund after 48 hours
• You dislike the content, format, or design
• You found similar information elsewhere
• You did not follow the instructions provided in the product

7. Duplicate Transactions

If you accidentally purchase the same product more than once, you must contact us within 48 hours.

We may issue a refund for duplicate purchases after verification, subject to deduction of transaction charges.

8. Unauthorized or Fraudulent Transactions

If you believe your purchase was made without your consent:

• Contact us immediately
• We will investigate the issue

Refunds in such cases will be subject to verification and may require additional documentation.

9. Refund Processing Time

If your refund is approved:

• The refund will be processed to your original payment method
• Processing time: 5–10 business days (may vary depending on payment provider)

We are not responsible for delays caused by banks or payment gateways.

10. Right to Refuse Refund

We reserve the right to:

• Deny refund requests that do not meet our policy conditions
• Refuse repeated or suspicious refund claims
• Take action against misuse or abuse of the refund policy

11. Policy Acceptance

By purchasing any product from our website, you:

• Acknowledge that you have read and understood this Refund Policy
• Agree to all terms and conditions mentioned above

We are committed to providing support and ensuring a smooth experience while maintaining fair and transparent policies.

“This is a digital product. No refunds except for technical issues within 48 hours.”